Monday, February 9, 2009

Customer Service Dilemna

Today at Bob's work they encountered a customer service dilemma. A customer was doing and even exchange on a dresser (customer returns a dresser they bought because of damage and exchange it for another of the same model). When this happens, the returned item is inspected to see if it can be repaired and then resold in the clearance center, returned to vendor or trashed. While inspecting said dresser, the technician came across a set of "anal beads". Now here is the dilemma. Do you you:

A) Call customer and tell them to come pick they up;
B) UPS them back to customer; or
C) Put on your hazmat gloves and dispose of them?

1 comment:

Anonymous said...

and this dresser was damaged how?